Delivery & Returns

​Delivery Times  |  ​Who Delivers  |  ​Return Policy  |  ​Return With Account  |  ​Return Without Account

How Long Will Delivery Take?

Delivery time depends on the country you live in:
+ Switzerland: 2–3 working days
+ Germany: 2–3 working days
+ All other EU countries: 4–6 working days

Please note these delivery times are indicative only.

Who Delivers My Order?

In Switzerland, we work with the Swiss post for all our deliveries. For all EU countries, we use Amazon for our logistics, which relies on well-known carriers such as DHL, TNT, and MRW.

Is Delivery Free?

Yes. We ship all our goods free of charge, both in the EU and in Switzerland.

What Is Zizzz's Return Policy?

We're proud of our high-quality products, but if you're not satisfied, you can return a product within 30 days as long as it's unused and undamaged.

If your return meets our conditions, we'll refund you within 30 days of your purchase date, using the same payment method you used to buy. Return shipping is covered by Zizzz for newsletter subscribers and customers with a Zizzz account; for customers without an account, it depends on the reason for the return. These conditions apply only to products purchased directly from our website.

You can request a return in one of two ways: ​with a Zizzz customer account, or ​without one. If you run into any issues with the online return process, email us at [email protected] and we'll coordinate the return directly — otherwise, we recommend the online form, since it's faster.

How to Return an Item With a Zizzz Customer Account

Log into your account using the account icon at the top right of the homepage (next to the search icon). Once logged in, go to the "My Returns" section at the bottom left of your account screen, select the order you want to return, and click "Return."

Select the specific product you're returning, attach photos, and explain the issue. You'll also need to specify the reason for the return, the current condition of the product, and your preferred resolution, then agree to the return conditions and submit the request.

Your request will then be processed on our system. You can track its progress at any time from the "My Returns" section — at each step, you'll see instructions for what to do next.

How to Return an Item Without a Zizzz Customer Account

If you'd rather not create an account, you can request a return via our ​guest return page. You'll need your order number (e.g. 14000003289), the last name used on your billing address, and the email or address you provided at checkout.

From there, select the product you're returning, attach photos, and explain the issue — just as with an account. You'll also specify the reason for the return, the product's current condition, and your preferred resolution, then agree to the terms and submit.

Your request will then be processed by our system. You can track its progress by logging back into the guest return page — at each step, you'll see instructions for what to do next.