How to track your order

Zizzz Packages

How to track your order outside of Switzerland

Outside of Switzerland, all Zizzz orders for the EU are shipped from our warehouse in Baden-Württemberg, Germany, using trusted carriers such as DHL, TNT and MRW, depending on your delivery country.

After you complete your order, we will send you a shipping confirmation email with your tracking number and a direct link to track your parcel with the carrier used for your order. You will receive this either in a few hours or after one to two days, depending on the time of the day and when in the week you complete your order.

Not sure which carrier is delivering your order? Check your shipping confirmation email — it will name the carrier and include a direct tracking link. As a reference, DHL shipments can also be tracked directly on DHL’s German website.

If you don’t receive your order or your tracking number

If you do not receive your order or your tracking number, please do not hesitate to contact us.

You can send us an email at [email protected] or call us at the following phone number: (+41) 22 575 24 74.